Complaints

Sometimes things don’t go exactly as planned. If you have a complaint, we kindly ask you to contact us first so we can work together towards a suitable solution as quickly as possible.

Please send your complaint by email to info@avyna.eu. Our customer service team will review your message carefully and do their best to resolve the situation promptly and fairly.

If a product you have ordered turns out to be defective or not as expected, we kindly ask you to contact our customer service immediately. This allows us to assess the issue quickly and take appropriate action.

If we are unable to resolve the complaint together, it is possible to submit your dispute for mediation via WebwinkelKeur. More information about this procedure can be found at:

https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil