Customer Service: We're here to help
We're here to help you
Do you need help with a specific question or do you want more information about your order? We are pleased to help you! Every working day (Monday - Friday) our team of experts is available from 9:00 AM to 5:00 PM.
We are trying to answer you as a soon as possible. In the meantime, perhaps you can find the answer on your question at the frequently asked questions (FAQ) page.
- You can have a chat conversation with Sanne quickly and easily via our chat on the website. Usually, within a few seconds you will get an answer of Sanne. The chat-function can be found at the bottom of our website.
- Send an email to info@avyna.eu. We will respond to you email within 24 hours.
- You can always call us +31 (0)161 294 333
- For questions you can send us a DM on Instagram @trampolinenl_avyna
Do you have a question or would you like advice about your order, delivery or product? Our team of experts is happy to help you. You may already find the answer in our frequently asked questions. If not, we’re ready to assist you personally.
Our customer service is available from Monday to Friday, between 9:00 AM and 5:00 PM (CET).
From Wednesday 24 December until Sunday 4 January 2026, our customer service is temporarily closed due to the holiday period.
From Monday 5 January, we will be available again and respond to all messages as usual.
Contact our customer service
Chat with us
Using the chat function on our website, you can quickly and easily get in touch with one of our team members. The chat can be found at the bottom right of the page. On working days, you will usually receive a response straight away.
Send your question to info@avyna.eu. We aim to respond to all emails within 24 hours.
Phone
Prefer to speak to us directly? Call us at +31 161 294 333. We are available by phone on working days from 9:00 AM to 5:00 PM.
Tip from our service team
Do you have a question about a specific trampoline or part? Please always mention the article number or model name. This helps us assist you faster and more accurately.
If possible, you may also include your order confirmation or invoice. This allows us to quickly identify your order and provide the right support.
In case of damage or a complaint, we may ask you to send one or more photos. This helps us assess the situation clearly and offer an efficient solution.